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Frequently Asked Questions
Q. What is High Definition Video?
A. High Definition Video is 5 to 6 times the visual information of standard definition and will make SD obsolete. We provide the individual clips and collections in QuickTime HD: 1920x1080 24fps. We film using Sony HD equipment.
High Definition TV is the new digital wide screen television format designed to replace current NTSC and PAL analog systems. If you're looking for superior picture quality and your production is to be shown in America, Japan or Europe on HDTV choose this format.
Q. What if I do not want High Definition?
A. We also offer the film clips in NTSC format - use the drop down and choose the format 'NTSC'
Q. Can I buy individual Clip instead of entire collections??
A. Yes, you can purchase individual clips. Go the the clip you want and click 'Add to Cart'
Q. On what media will my clips be delivered?
A. Your collections or clips will be delivered to you on a DVD-R as QuickTime files.
Q. How long are the clips? Are they pretty much the same length as the
demos and previews?
A. Clip length of the demos is exactly the
same as that of the higher quality broadcast resolution clips.
Q. Can special requests be submitted?
A. Let us know what you want and we will film it
Q. Can we buy the HD clips/collections in SD?
A. We can provide some of the HD collections in SD - If SD is available in the dropdown menu we can give it to you.
Q. Do you accept "Contract Shoots"?
A. Yes.
Q. Can I download the video?
A. No, due to the size of HD clips downloading collections or clips is currently not a viable option. Overnight shipping is available.
Q. Do you have a return policy?
A. Yes - all sales are final
Q. Can I use your material in Films?
A. Yes, Films, television programs, home video, DVDs, what ever you can think of as long as the material is NOT used in Porn or anything that could be deemed libelous or offensive.
Q. What does "Royalty Free with Unlimited Use" mean?
?
A. “Royalty Free” means that any DolphinDreamFilms.com product you purchase may be used over and over again without incurring additional fees or costs. “Unlimited Use” means that the footage (or images) may be used for virtually any project including feature films; broadcast video; commercial, industrial, or educational video; games; or the internet.
Some limitations are: The imagery may not be sold as a stock element or as part of any other content library or collection. Footage may not be used for computer screensavers in any way, shape or form, nor may it be used for pornographic, defamatory, or illegal material. Additionally, if the footage is used in the creation of a product that is sold in stores (i.e., DVDs, home videos, music videos, training videos, etc.) Artbeats footage may not comprise more than 25% of the project.
This license applies to registered users only. The complete text of the DolphinDreamFilms.com End User License Agreement is at http://www.http://dolphindreamfilms.com/license1.htm. Other custom licenses may be granted at our discretion and may involve further fees. If you have a specific use in mind and wonder if it’s ok, please call us at (916) 276-6798.
Q. I tried to click on the pictures on our web site to see some demo footage,
but it will not play.
A. You need to have
Apple QuickTime installed to preview the demos.
Q. I am trying to download (and save) some demos for a rough cut. Any
suggestions?
A. You must have
Apple QuickTime Pro
installed in order to save the demos to your computer. Click on the demo you
want to get, let it play in it’s entirety and then right click on the video and
select “Save as QuickTime movie…” and browse to where you would like to save the
.mov file to. If you are using a MAC (with OS X) with a one-button mouse you can
hold down the Control key to get to the “Save as QuickTime movie…” option.
Q. I have found a collection that I want to buy, is it available in PAL
format?
A. Unfortunately, no, however if you wish to convert
to PAL it is possible, but we cannot be held responsible for the results.
Q. How do I order a collection?
A. Look for the Add to Cart buttons located on that
collection page.
Labs.
Q. Do you offer demo reels (disks)?
A. Not at this time, however, you can see every clip within our collection on the website. We are working on a demo reel - so stay tuned.
Q. How quickly can I get my order?
A. We ship via UPS overnight. You can select this
option when you place your order. In most cases your order will ship within 24
hours of order placement. We will call to provide you with a UPS tracking
number if applicable.
Q. Can you take my credit card number over the phone to complete my order?
A. We would prefer that our customers complete their
order through the BuyMe buttons. Our credit card processing uses Secure Socket
Layer (SSL) which is a secure web protocol that uses 128 bit or higher
encryption technology to keep our customer's information completely safe through
the entire ordering process. In addition our credit card processing has
fraud-profiling safeguards, which uses an Address Verification Service to ensure
security.
Q. I am having a problem ordering with my credit card?
A. Since our credit card processing uses an Address
Verification Service please ensure that you are using the correct billing
address for your credit card and also the correct phone number. In some cases if
you order unsuccessfully three times our credit card system will reject (block)
that credit card for 24 hours. If this occurs you will not be able to order for
24 hours unless you use a different credit card. This is not meant to be hassle
but is for the protection of all our customers.
Contact Us
Dolphin Dream Films
Rocklin, Ca 95677
916 632-9011 or 276-6798
